I have worked around people in just a few different job settings, and how we were treated today was unprofessional, disrespectful, and with my experience if you the owner of the vehicles getting a few things done. Just like many people I called to get an appt. But Dustin had ensured us first ce first serve. Mind you we had an appt. For another vehicle and well that wasn't the case. So anyways we get there at 8:00 A. M. We just wanted the fluids checked and topped off that was the most important thing we wanted done my transmission fluid was at 23% oil life was 65% so then we said change the oil, and please see if you can get the child locks off the back doors. We have sat there with my 1 year old daughter , who was marvelous for the hours we sat there.... There were only two other customers in the business, and then us. About 15 minutes later there are about 3 people who walk in after us say what they need, in walks 4 more these people needed more than oil changes. The place is full about an hour after we had been helped.. Everyone who came in after us left before us. And then to make things worse , we get the receipt for what work that was done... And it says oil change!!!!! We get in my new car and all the fluid levels were the same and put a very bad name when my computer pops up.... I was so disappointed.. I hope something will happen or i will even get an apology from the owner.
Good group of guys. Listen to what you want and dont try and sell you something you don't need!
I came here to get new tires installed and have the oil changed, and the staff did just that. No problems with them and they were friendly!
Great service! I've been doing business here for many years. David and Dustin treat all customers like a part of the family.
Went to get oil changed. Price has went up $4.00 in only 7 months. Was told I had roughly a 1/2 hour to wait. Ok, I can deal with that, so I sit patiently in the lobby area. Guess what? I waited in the LOBBY for 2 hours before I finally had to get up and start looking at them directly with a dissatisfied look to get my name called. Apparently, they have a frosted partition so that people sitting down in the lobby can't see them and they can't move their lazy feet to come out to the lobby to call your name OR see if you are there still waiting. When I paid for my oil change NO apologies were given to me for my wait and to add injury to insult, when I got home they had a left a message on my home phone that my vehicle was ready. They better step up their game with customer service AND pricing or I will not return NOR will I recommend anyone else to them! I can change my own oil for under $20 myself if they don't need the business!!!
Best One Tire Auto Care Of Grant County is a US Car Repair based in Marion, Indiana. Best One Tire Auto Care Of Grant County is located at 1801 S Western Ave, Marion, IN 46953, USA.
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